Managing Communication – how communication can flow most effectively in organizations.

Communication is the transfer and understanding of meaning. Note the emphasis on the transfer of meaning: If information or ideas have not been conveyed, communication hasn’t taken place. The speaker who isn’t heard or the writer whose materials aren’t read hasn’t communicated. 

More importantly, however, communication involves the understanding of meaning. For communication to be successful, the meaning must be imparted and understood. A letter written in Spanish addressed to a person who doesn’t read Spanish can’t be considered communication until it’s translated into a language the person does read and understand. Perfect communication, if such a thing existed, would be when a transmitted thought or idea was received and understood by the receiver exactly as it was envisioned by the sender.

Methods and challenges of interpersonal communication. 

The communication process contains seven elements. First, a sender has a message. A message is a purpose to be conveyed. Encoding converts a message into symbols. A channel is the medium a message travels along. Decoding happens when the receiver retranslates a sender’s message. Finally, feedback occurs. Managers can evaluate the various communication methods according to their feedback, complexity capacity, breadth potential, con‰dentiality, encoding ease, decoding ease, time-space constraint, cost, interpersonal warmth, formality, scanability, and time of consumption. Nonverbal communication is transmitted without words and includes body language and verbal intonation. Cognitive barriers to eˆective communication include information overload and filtering. Emotions, sociocultural diˆerences, and national culture also create barriers. Feedback, simplied language, active listening, constraining emotions, and watching nonverbal cues can help overcome barriers.

how communication can flow most effectively in organizations. 

Formal communication is communication that takes place within prescribed organizational work arrangements. Informal communication is not defned by the organization’s structural hierarchy. Communication in an organization can flow downward, upward, laterally, and diagonally. The three communication networks include the chain, in which communication „ows according to the formal chain of command; the wheel, in which communication rows between a clearly identifable and strong leader and others in a work team; and the all-channel, in which communication rows freely among all members of a work team. The grapevine is the informal organizational communication network. Workplace design also in„uences organizational communication. That design should support four types of employee work: focused work, collaboration, learning, and socialization. In each of these circumstances, communication must be considered.

how the Internet and social media affect managerial communication and organizations. Technology has changed the way we live and work. It has created a 24/7 work environment as it is possible to stay connected around the clock and work from anywhere. Social media allows managers to communicate through one channel and encourages sharing experiences. While IT allows collaborative work, managers must be cautious that they do not overuse technology and impede creativity. Managers must also choose the right media for the message they are sending.

communication issues in today’s organizations.

The main challenges of communicating in a digitally connected world are legal and security issues and the lack of personal interaction. Organizations can manage knowledge by making it easy for employees to communicate and share their knowledge, which can help them learn from each other ways to do their jobs more eˆectively and efciently. One way is through online information databases. Communicating with customers is an important managerial issue since what communication takes place and how it takes place can signifcantly affect a customer’s satisfaction with the service and the likelihood of being a repeat customer. It’s important for organizations to get input from their employees. Such potentially valuable information should not be ignored. Managers should explain how suggestions are reviewed and feedback about the feasibility of suggestions should be shared. Finally, a company’s communication eforts need to be ethical. Ethical communication can be encouraged through clear guidelines and through answering questions that force a communicator to think through the communication choices made and the consequences of those choices.

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